Deposits and withdrawals
Deposits
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I’m not able to make a deposit. What should I do?
If you aren't able to make a deposit, there are several possible reasons: • Your balance is insufficient: recharge your card and try again • You have made an error in your details (card numb...
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How do I change my limits?
There are two types of limits at CasinoBelgium: personal limits and the default limit. Personal limits You can change your personal limits at any time from your account settings. If...
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I would like to turn off my legal limit, is that possible?
Yes. To do this, go to your account settings and click on the "remove limit" button: Your request will automatically be forwarded to the Gambling Commission. Within 72 working hours, t...
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My transaction was refused by HiPay. Why? Who should I speak to?
If you try to make a deposit, but your transaction is refused by HiPay or if you encounter a problem with the HiPay payment page, there are several possible reasons: • Your balance is insuff...
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My deposit has been ongoing for more than 10 minutes. What should I do?
If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note than our teams save all you...
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I can’t find my deposit in my history. How can I know if it has been successfully completed?
If your deposit doesn’t appear in your history, it is likely that an error occurred during your transaction. Please note than our teams save all your deposit attempts. Has the deposit amount...
Withdrawals
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I have been asked to send documents to authenticate my account. Can I send them securely?
Of course! Authenticating your account is a legal obligation dictated by the Belgian Gaming Commission. As a 100% legal website, CasinoBelgium places great importance on respecting the priva...
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What is the minimum and maximum amount I can withdraw?
The minimum and maximum withdrawal is : • Withdrawal by bank transfer: €10 minimum and €25,000 maximum
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How can I withdraw money at CasinoBelgium?
Making a withdrawal at CasinoBelgium is really simple! In your account, go to the “Withdrawal” tab and follow the instructions shown on your screen. Our website offers : • Withdrawal by bank...
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Not all of my credit is withdrawable. What should I do?
You may still have bonus credit on your account corresponding to a Playthrough that you were unable to complete when the various bonuses were still available on our platform. The residual bonu...
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Do I have to pay tax on my winnings?
No, you don’t have to pay any tax on the amounts you win by playing at CasinoBelgium. For more information about tax on games of chance, go to the Belgian Gaming Commission website.
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I haven’t received a verification email, what should I do?
If you haven’t received a verification email, it could be in your junk mail folder. If it isn’t there either, don’t worry, please contact our customer service and we will send you a link to co...