If you are trying to make a deposit but your transaction is declined by paysafecard or if you encounter a problem with the paysafecard payment page, several reasons are possible:
• Your balance is insufficient: top up your PaysafeCard account and try again
• You made an error in your data: check your information and try again
• You have reached your deposit limit: try again later
• A technical problem occurred on the Paysafecard side: try again later
• Your card was not purchased in Belgium: You cannot use it.
If the problem persists, contact paysafecard by phone at +3278481493 (Monday to Sunday between 10 a.m. and 10 p.m.) or by email at info@paysafecard.com
Remember that you can also make a deposit by bank card via Bancontact.