We understand that you may want to close your account. This process is simple, and our team is here to support you.
Closing your account
To request the closure of your account, contact us and specify in your request that you want to close your account (permanently or not), as well as the reason for your request if you wish. Your request will be processed as quickly as possible.
Responsible gaming: alternatives if you need a break
If you do not want to permanently close your account, or if you feel that gaming is taking up too much space, several responsible gaming options are available to you. We encourage you to choose the option that best suits your situation.
You can, in particular:
- take a break from your account through your account settings
- adjust your deposit limits
- test your player profile with our self-assessment tools
- request self-exclusion
If you need help choosing the most appropriate solution, our team is available to assist you.