Account and registration

I can’t log into my account. Why?

If you can no longer log in to your CasinoBelgium account, there are several possible reasons:   • You have entered the wrong password several times. For your security, your account has theref...

I'm not able to register at CasinoBelgium. What should I do?

If you aren’t able to register, you might already have a CasinoBelgium account? As a 100% legal website certified by the Belgian Gaming Commission, we place great importance on respecting the ...

How can I register at CasinoBelgium?

Registering at CasinoBelgium is easy! Simply click on the “Register” button. Then, fill in your details (first name, last name, email address, etc.), choose a username and password and set you...

My account has been suspended. What should I do?

Has your account been suspended and you don’t understand why? There are many reasons why this could be the case. For example, your account may be being verified. For more information, please c...

I would like to change the email address linked to my account. How can I do it?

If you want to change the email address linked to your account, please contact our customer service via the contact form.   You will need to provide:    ·   An original photo of the front and ...

I want to delete my account. How do I do it?

If you want to delete your account, you can contact us using the contact form. Please include the reason why you are asking to delete your account. Are you no longer able to keep control? Reme...

I don’t want to receive emails or communications from CasinoBelgium anymore. Where can I disable them?

You no longer want to receive our communications? That’s a shame! To unsubscribe, please go to your account settings or contact our customer service.   Remember that you can choose your prefer...

I’ve moved. Do I need to mention it?

Yes. You are obliged to inform us of any changes to your personal information.   CHANGE MY ADDRESS

How do I change my personal details?

To change your personal details, go to your account and then into the Personal details tab You can only change your postal address. If you would like to change other details (email address, te...

Can I have several CasinoBelgium accounts?

No. The legislation prohibits having several accounts on the same gambling website. This is, among other things, why you must provide us with your national registration number when you register.

Do I have to pay to register at CasinoBelgium?

No. Registration on our online gaming site is completely free.   Once registered, you can start to play even without credit by selecting demo mode. However, to win real money, you must stake w...

I don’t want to receive transactional emails anymore. What should I do?

You don’t want to receive transactional emails such as withdrawal confirmations? Go to your account settings, then to the section “Communications”:      All you need to do is unselect the box...

I would like to close my account to create a new one. Is this possible?

As per our general terms and conditions, a single account is allowed per player, even if you want to close your current account.

I’ve forgotten my username or password. How can I retrieve them?

To retrieve your username or password, click on “Forgotten your password” in the “Log in” menu and enter the email address linked to your account. You will then receive a link to choose a new ...

I can’t find my country in the registration form. Why?

Residents of certain countries are not authorized to register at CasinoBelgium. If your country doesn’t appear in the list of residence countries available in the registration form, this means...

How old do I need to be to play at CasinoBelgium?

You must be at least 21 years old to get access to our platform.

I would like to change my username. Is it possible?

For security reasons, it is not possible to change your username. A single account is authorized per person, it is also not possible to create another account with the username of your choice....

I can’t update my telephone number. How do I do it?

Have you changed your telephone number? To update your number on your account, please contact us via the contact form and send us your new telephone number. We will then sort it!

Should I be registered to play ?

If you are not registered, you can, with limited credit, play a demo of 10 minutes, so you can evaluate the quality of the games on this online gaming site. After the 10 minutes, the game will...